#random thoughts: Customers are not always right.

Ya know, one thing I hate about my current (part-time waitress) job is the amount of fussy customers that I have to face every single day. Over requesting for stuff, fine I can handle that. But those that argue with us (staff) over petty issue are those that I couldn't tolerate.

Case 1
This family came to our shop and had lunch. The mother has long hair and she kept playing and combing her hair through with her fingers every.single.time even while she's eating. Towards the end of finishing her food she saw a hair on the plate, insisted that it was the kitchen staff's hair and still insisted on changing a new one. But the fact that is...the hair on the plate is actually long. Our kitchen staff are guys with short hairs and they are told to wear cap all the time for hygiene purpose. It's so obvious that the hair belongs to hers ! But who are we (the staff) in this kind of position to shoot her back? If we were to do that, I can bet she'll file a complaint to our HQ and we'll have to apologize to her eventhough we are right. In the end who wins? Obviously the customer.

Case 2
[This didn't happen in the shop but I can imagine it will happen one day.] Family with young kids dining in the shop. Kids roam/run around the shop while parents continue eating at their table. A Kid suddenly bang into something (glass object in the shop/ sharp ends of the table / maybe one of the waitress who is carrying food or drinks and spilled onto the child) , their parents blame the shop or maybe staff. But you see, if the parents themselves can properly discipline their child to NOT RUN AROUND in the shop and quietly sit down with their parents, this kinds of incidents won't happen. But you know, most parent's these days won't even bother about their kids (I've seen tons in the shop). So in the end, customer STILL WINS.

What I'm saying here is that in my point of view, customers are not always right. They're just taking advantage of their rights so that they could benefit in a way or 'WIN' in a situation, I mean who doesn't want to win in an argument, right? Sometimes I wonder, how can they be so thick-faced. Everybody makes mistakes so why can't they just admit it was their wrong doing?
Sigh.. I guess the amount of ego in them is too much till they couldn't admit that they are wrong.


-Random thoughts-